Terms & Conditions
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Terms & Conditions

Welcome to BigSpoon Kitchenware!
In these terms and conditions, “BigSpoon”, “BigSpoon Kitchenware” or the “Company” will mean Homware Resources Sdn Bhd. "Customer" will mean any person, firm, company or body which places an order with Homware Resources Sdn Bhd. “Business Partners” will mean product manufacturers, suppliers, sponsors and our related business contacts. The “Site” or “Website” will mean www.bigspoon.my, www.bigspoon.com.my and all other websites registered under Homware Resources Sdn Bhd.

Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.


The content of terms and conditions may be changed, moved or deleted at any time. Please note that the Company has the rights to change the contents of the terms and conditions without any prior notice. The Company shall take immediate actions against any violation of these terms and conditions.


All orders are subject to availability and confirmation of the order price. Delivery costs will be charged in addition unless otherwise specified. 
Price listed in our Website is final and non-negotiable. However, we do have special pricing for bulk purchase. Please contact us if you are planning to purchase in larger quantity.
All orders and payment made before 11:00am Monday to Friday (except for public holidays) will be processed and shipped on the same or next business day. Orders after 11:00am will be shipped within 1-3 business days.
In the unlikely event that the product ordered is out of stock, we will inform the customer and a refund will be processed within 7 working days.
Payment shall be made within 24 hours from the time of order, failing which we reserve the right to reject or cancel the order.
We reserve the right to withhold payment if the transaction appears to be a possible fraud, i.e. payment made by a third party, and not by the buyer or recipient of the goods. Actions will be taken in the event that we find the payment is fraudulent, including lodging a police report.
We reserve the right to alter the range of products, prices of products and terms and conditions of sale at any time without notice.
Due to the nature of the products, all products come without warranty unless otherwise specified.
For products that arrive with manufacturing defects, kindly refer to our Return Policy for more details.


Unless otherwise stated, all materials, including images, illustrations, designs, icons, photographs, video clips, written descriptions and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by the Company.


All comments and feedbacks to the Website will be remain the property of BigSpoon Kitchenware.

User shall agree that no comment(s) submitted to the Website shall violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.


Whilst we take reasonable care to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund (see below for our Returns policy).
The images of the products and/or their packaging shown on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product and/or its packaging may vary slightly from those images.


By providing your email address and mobile number you will be subscribed to BigSpoon Kitchenware email and SMS mailing lists. User shall agree that BigSpoon Kitchenware may send newsletter regarding the latest news, product updates, promotions etc through email or SMS.
You can unsubscribe at any time from the email and SMS newsletter using the link in your account or by contacting us at support@bigspoon.com.my.


The user shall agree to defend, indemnify and hold BigSpoon Kitchenware harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.


We make no claims or representations regarding the prices, products, quality, content, nature or reliability of sites accessible by hyperlink from our site or sites linking to BigSpoon Kitchenware. We accept no responsibility in connection therewith. Any linked sites are not under our control, and we are not responsible for the content of any linked site or any link contained in a linked site, or for any review, changes or updates to any such sites. Any linked sites provided to you serve as a convenience. The inclusion of any link does not imply affiliation, endorsement or adoption by us of the linked site or any information contained therein. When exiting our site, you should be aware that our terms and policies may no longer govern, and, therefore, you should review the applicable terms, conditions and policies, including privacy and data gathering practices, of each linked site.


From time to time, there may be information on the Website that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Kindly refer to our Return Policy.


This agreement is effective unless and until terminated either by the Customer or the Company. Customer may terminate this agreement at any time. However, the Company may also terminate the agreement with the customer without any prior notice and will be denying the access of the Customer who is unable to comply with the terms and conditions above.